Backend User Story 1 – Save Enquiry¶

User Story ID: BE-QEM-001

Title: Create Enquiry Record

User Story¶

As a system,

I want to save every enquiry,

So that travel consultants can prepare quotations.

Acceptance Criteria¶

• Validate mandatory fields.
• Generate unique Enquiry ID.
• Generate Booking Reference Number.
• Save enquiry.
• Save traveller details.
• Save package reference.
• Save enquiry timestamp.
• Store enquiry source (B2C/B2B).
• Default status = Received.

---

Backend User Story 2 – Auto Create Customer Profile¶

User Story ID: BE-QEM-002

Title: Create Customer Account from Google Profile

User Story¶

As a system,

I want to automatically create customer records,

So that repeat enquiries can be managed efficiently.

Acceptance Criteria¶

• Check existing email.
• Create new customer if not exists.
• Save Google Name.
• Save Email.
• Save Profile Photo.
• Save Mobile Number.
• Link enquiry with customer.
• Avoid duplicate accounts.

---

Backend User Story 3 – Trigger Notifications¶

User Story ID: BE-QEM-003

Title: Send Enquiry Notifications

User Story¶

As a system,

I want to notify both customer and admin,

So that enquiry processing begins immediately.

Acceptance Criteria¶

• Send confirmation email to customer.
• Include Booking Reference.
• Include expected turnaround time.
• Notify Admin.
• Record notification status.
• Retry failed notifications.

---

Backend User Story 4 – Push Enquiry to Admin Inbox¶

User Story ID: BE-QEM-004

Title: Create Admin Enquiry Pipeline Record

User Story¶

As a system,

I want every enquiry to appear in the admin enquiry inbox,

So that the quotation workflow can begin.

Acceptance Criteria¶

• Create enquiry workflow record.
• Status = Received.
• Assign enquiry timestamp.
• Link package.
• Link customer.
• Link supplier (if applicable).
• Display in Admin Dashboard.
• Maintain status history.

---

Backend User Story 5 – Audit & Activity Logging¶

User Story ID: BE-QEM-005

Title: Record Enquiry Activity Logs

User Story¶

As a system,

I want to maintain audit logs,

So that enquiry activities can be tracked.

Acceptance Criteria¶

• Log enquiry creation.
• Log customer creation.
• Log notification events.
• Log API failures.
• Record IP Address.
• Record Device Type.
• Record Browser.
• Record User ID.
• Store timestamps for every activity.