HTC - Halal Travel Club

As a system,

I want to validate, process, and register every quote request,

So that the enquiry is available for the operations team to source supplier pricing, generate a customized quotation, and manage the complete quote lifecycle.

Description¶

When a customer submits a quote request, the system should validate all required information, create a unique enquiry record, associate it with the customer and selected package, initialize the quotation workflow, trigger customer and admin notifications, and maintain complete audit history for future tracking.

Acceptance Criteria¶

• Validate all mandatory request details before processing.
• Create a unique Enquiry ID and Booking Reference Number.
• Associate the request with the selected package.
• Link the enquiry to the existing customer or create a new customer profile (Google Sign-In flow) if required.
• Store traveller information, travel preferences, special requests, and budget details.
• Record enquiry source (B2C/B2B Partner).
• Set default enquiry status as Received.
• Push the enquiry into the Admin Quote & Enquiry Management pipeline.
• Trigger confirmation email/SMS notification to the customer containing the booking reference and expected response timeline.
• Trigger internal notification for the operations/admin team.
• Maintain complete activity and audit logs for enquiry creation and status tracking.
• Prevent duplicate quote requests for the same package during active submission.
• Return appropriate success or failure responses through secure APIs.
• Ensure all operations are executed within a transactional workflow to maintain data consistency.